Information
Frequently asked questions
Quick answers about how AirClaim UK works.
- Do you charge if my claim fails?
- We operate on a no-win, no-fee basis. If we recover compensation, our success fee is 20%. Our 20% rate is about 15 percentage points lower on average than many published competitor rates (often 30–35%). Comparison is illustrative; competitor pricing varies.
- How do your fees compare to other claim companies?
- Our success fee is 20% when we win. Many UK services advertise 30–35%; on average our fee is about 15 percentage points lower, so you keep more of your compensation.
- Does the free flight check guarantee payment?
- No. The check only tells you whether a full review is worthwhile based on basic route and disruption details. Entitlement depends on many factors, including the cause of the delay or cancellation.
- Which documents will I need?
- Typically a booking confirmation, boarding pass or e-ticket, and any emails or texts from the airline. We will request specific items once your claim file is opened.
- How long does a claim take?
- Timelines vary by airline and complexity. We keep you updated through your client area as the case progresses.
- Can I cancel after signing up?
- Cooling-off and cancellation rights will be set out in the service agreement and terms, which must be approved under UK consumer rules before launch.